KwickClips Course Topics · 50 sec · free
Is research BPO or KPO?
Short answer. KPO.
What kind of work is BPO?
Basic support work.
IT-enabled services
| Type | Examples |
|---|---|
| BPO | Call centre |
| BPO | Data entry |
| KPO | Research |
| Other | Tutoring |
Remember
| ITES uses IT to serve |
| BPO: basic support work |
| KPO: expert knowledge work |
Who answers customer care? An ITES worker. ITES serves using computers. BPO runs call centres. BPO does data entry. KPO does research. Tutoring counts too. Remember. ITES uses IT to serve. BPO is support work. KPO is expert work.
This clip is from the full lesson: Identifying and listing various IT-enabled services — 6 minutes, with the tables, the quick answers and the whole lesson in text.
Useful for: CBSE Class 9 Information Technology (402)
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